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Return and Exchange Policy
1. Exchanges
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We accept exchanges on most products within 14 days from the shipping date. To be eligible, your item must be in its original condition, with labels are still attached and in its original packaging.
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To initiate an exchange, please complete the below form:
2. Refunds
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Regrettably, we do not offer refunds.
3. Shipping Cost
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All shipping costs are non-refundable.
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You are responsible for covering the shipping costs for exchanging your item
4. Contact Information
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If you have any questions or concerns about our exchange policy, please contact us at:
Email: hello@terartai.com
Phone Number/WhatsApp: +62 877 5167 4447
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